Returns & Exchanges

At Cosmo Lighting Kensington, we want your home to shine perfectly, which is why we offer a 30-day return policy on all lighting fixtures and home decor items. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or through our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully repack your items in their original manufacturer packaging, ensuring all bulbs, mounting hardware, and instruction manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend using a tracked service for high-value chandeliers and delicate fixtures.

• 4.
  Inspection and Refund

  Once our Kensington warehouse receives and inspects the item for damages, we will process your refund to the original payment method within 5 to 7 business days.